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FAQ

FAQ

FAQ

Some Frequently Asked Questions about Hassle Free Home Services Do I need a Monthly Home Maintenance Service?

Regular, scheduled home maintenance service makes a lot of sense for a lot of homeowners. Here are just a few reasons:

We maintain your major systems to keep them operating at peak efficiency and to prolong their lives

We keep your family safe by servicing AC’s and by cleaning bacteria causin dust accumulated in AC filters

We prevent issues that lead to wood rot and other structural damage

We resolve problems with caulking and grout, leaky water lines, clogged drains and other causes of water damage in your home.

We identify ways to better weatherize your home and as a result save you money on your cooling bills

Finally, we take care of that “Do it Yourself” list for you so you can relax and enjoy your free time.

What is the service?

In a nutshell, RepairCart Home Maintenance Services manages your home so that you do not have to. We accomplish that through conducting a regular maintenance visit during which our technicians handle all of the basic maintenance and minor to do needs of the home. We also help you to estimate, schedule and manage larger scale repair or improvement work on your home.

Why should I sign up?

We believe there are three key reasons you should consider for signing up maintenance plan by RepairCart: 1) we take care of the preventive maintenance that is often neglected but that is needed to keep your home in prime condition; 2) we free up the valuable time you might otherwise waste waiting for a repair man or searching the yellow pages for a painter; and 3) we give you a trusted single source for dealing with anything that goes wrong in your home.

What happens during the scheduled maintenance visit?

Each time our technicians visit you for a planned preventive maintenance, they complete a thorough inspection of the home and conduct the basic maintenance tasks required to keep the house in good shape. Each time they change light bulbs, check and clear drains and numerous other tasks as part of an extensive maintenance checklist. Once the maintenance is complete, they spend time on “DIY” repairs such as replacing light fixtures, hanging pictures or other small tasks requested by the homeowner.

How long does the Planned Preventive Maintenance visit last?

Our maintenance appointments range from about 2.5 hours long up to a full day, depending on the size of the home. About half of the visit is spent completing the maintenance checklist, and the other half is dedicated to completing minor repairs.

Who conducts my maintenance appointments?

We have a team of skilled technicians who conduct the scheduled maintenance appointments. Once you sign on with us, we will assign a technician and pick a time slot based on your preference.

Do I need to be home for my appointment?

You do not need to be home during your monthly maintenance appointment. In fact, roughly 70% of our customers provide us with keys so that we can get in when they are not home. This allows us to deal with problems without disrupting your busy schedule.

Whom do I call if I have a question or problem?

Each customer is assigned to a home manager at the outset of their contract. Your home manager is responsible for managing all of the work done in your home by our technicians. Your home manager handles scheduling, estimating and quality assurance and also manages your ongoing list of work to be done in your home.

Are larger repairs included in the scheduled Planned Preventive Maintenance visit?

Most repairs that take 30 minutes or less to complete are included in the basic maintenance cost. For larger projects, we will have our in-house handyman provide an estimate for your approval prior to doing the work.

Do I need to sign up for all of your services?

The only required service is the basic monthly maintenance program. Through this service we get to know your home and take care of the little issues that arise before they become big issues.

I already have an HVAC service. Would I need to switch?

The additional service offerings are available to you on an a la carte basis – you only sign up for the ones you want. We recognize that homeowners may already have a trusted plumber, electrician or landscaper, and we encourage them to continue to use those folks if they want to. If you decide after your contract has begun that you would like to add a service, we would be happy to accommodate that request.

How do you price the service?

Pricing for the Protect Shield Package service starts as low as AED 200 per month depending on the size of your home. We price based on the number and type of rooms in your home, regardless of where the home is located within our service area. The basic maintenance price includes the labor needed for your appointment. The add-on services are priced during your initial meeting with one of our home managers and then included in your contract. We divide those costs into twelve equal payments that you make throughout the contract year.

How do I pay for the service?

We send out invoices via email of any additional services in your contract and any costs relating to project work completed since the previous invoice. If we undertake larger projects for you (e.g., greater than AED 1,000), we will invoice you upon satisfactory completion of the work. You can pay by check, Bank transfer or cash.

What if I decide after a few months that the service is not for me? Am I stuck for the rest of the year?

While we are confident that you will love the service, we understand that life happens and that you might need to terminate the service before the contract is up. While we will be sorry to see you go, we certainly will not hold you to the contract if the service no longer works for you. We do ask that you give us one month’s notice of such a change.